The Digital User Experience Strategist is responsible for representing the end user on consumer facing mobile and digital products, including research, project design, testing and after launch through the total life cycle from conception to sunset. This role will be effective in storyboarding and journey mapping the entire experience including the task a user is trying to accomplish within the product and arranging them on the digital platforms in a way that will be readily understood, easily used and enhance the user experience. Must have strong collaboration skills to partner with operations, information systems and patient experience to drive the design, development and implementation of compelling user experience. This role is accountable for writing detailed user experience specifications for digital and mobile platforms and collaborating with IS in developing and executing robust user testing of consumer digital applications, ensuring consistent user experience across all consumer digital applications and for sunsetting tools and applications as new improved solutions and launched.
Collaborate and partner with operations, IS and patient experience on all consumer facing digital and mobile developments, including problem definition and business goals, user experience goals and defining target KPIs for the feature.
Advocate for the end user of the product, understanding their needs and desires.
Lead and synthesize end user experience research and qualitative feedback from a variety of sources to help inform the product developing roadmap.
Effectively research, journey map, storyboard and test user experience that leads to an enhanced user satisfaction by improving usability, ease of use, and experience in the interaction between the user and digital products.
Independently leads user experience requirements and design thinking workshops and accurately scoping user experience research, design work and usability testing after product is launched.
Involve internal stakeholders in the design process and ensures the stakeholders are aligned to a common goal.
Documents user experience feature requirements with corresponding success criteria clearly using project-defined tools (varies from user stories to techno-functional specifications).
Partners closely with user experience designers to capture and prioritize design elements with each feature.
Prioritize different design problems by understanding their significance and impact on the overall user experience and operational, IS and patient experience.
After launch, take responsibility for user experience on mobile digital applications to ensure experience is maintained and improved until application is replaced or sunsets.
Manage multiple products simultaneously with effective communication and timely meeting of deadlines.
Communicates effectively with technology and business teams independently.
Collaborates with the marketing team on the creative direction and positioning for digital products, including campaign concepts and strategies, content, user flows and online experiences.
|Scope of the Job|
|Age Specific Population Served|
|OSHA Category||Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.|
|Education and Experience:|
|Required||Bachelor's degree in
a field with a concentration in User Experience Design, Web Design, Interactive
|Required||3-4 years 3+ years of experience with proven success in delivering end user facing products and services and have strong user experience background|
|Computer Systems/Software/Applications||business computer applications|
|Computer Systems/Software/Applications||use Microsoft Office Products, Adobe and other similar applications|
|Computer Systems/Software/Applications||create and develop programs for computer application|
|Computer Systems/Software/Applications||basic technical knowledge of mobile and digital applications|
|Computer Systems/Software/Applications||demonstrate experience in developing features, story outlines, writing user stories, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders|
|Computer Systems/Software/Applications||collect, synthesize and incorprate user-feedback and mapping it to the overall product vision and roadmap|
|Computer Systems/Software/Applications||prioritize tasks, manage expectations, and offer creative approaches to achieving design solutions even in the con-text of challenging and potentially complex healthcare scenarios|
|Computer Systems/Software/Applications||think creatively and critically about product features, architecture, and capabilities|
|Communication||plan, research and develop educational and informational materials and implement programs|
|Communication||excellent oral and written communication skills|
|Communication||give television and radio presentations|
|Communication||answer telephone inquiries timely and effectively|
|Communication||effectively communicate in technical and lay language|
|Communication||motivate various audiences|
|Communication||have effective expression in individual or group situations including gestures and nonverbal communication|
|Communication||make a persuasive, clear presentation of ideas or facts, to both large and small groups of internal and external audiences|
|Communication||communication and demonstration techniques|
|Communication||communicate with ease on a professional level|
|General - All Positions||work cooperatively with a wide variety of people|
|General - All Positions||have professional attitude in regard to motivation, cooperation, flexibility, confidentiality, ethics and personal development|
|General - All Positions||perceive and respond sensitively to the needs of others|
|General - All Positions||use listening skills to identify important information in oral communication|
|Leadership||modify style and behavioral approach to reach goal|
|Leadership||business principles and practices|
|Leadership||take calculated risks based on sound judgment|
|Leadership||plan, organize, execute assignments to meet deadlines|
|Leadership||effectively organize own activities and those of a group|
|Leadership||problem solve - evaluate, analyze, negotiate and recommend alternatives|
|Leadership||establish priorities in accordance with organizational strategic plans and management objectives while meeting deadlines|
|Leadership||work independently: self-disciplined|
|Leadership||set and achieve goals|
|Leadership||use effective time management|
|Leadership||reach sound logical conclusions based on information at hand; good judgment|
|Reasoning/Decision Making||develop new skills and keep abreast of new knowledge|
|Reasoning/Decision Making||be professional, honest and have personal integrity|
|Reasoning/Decision Making||be patient|
|Reasoning/Decision Making||have positive attitude|
|Reasoning/Decision Making||develop additional knowledge by attending workshops and seminars|
|Reasoning/Decision Making||be decisive|
|Reasoning/Decision Making||participate in and support professional organizations|
|Reasoning/Decision Making||have a broad range of interests including concerns for personal, organization and community environment|
|Reasoning/Decision Making||be flexible|
|Reasoning/Decision Making||be determined|
|Reasoning/Decision Making||appreciate people whose values, goals, and cultures are different from your own|
|License and Certifications|
|Physical Requirements/Demands of the Position|
|Sitting||Frequently (34-66% or 5.5 hours)|
|Static Standing||Frequently (34-66% or 5.5 hours)|
|Walking/Standing||Frequently (34-66% or 5.5 hours)
|Stooping/Bending||Occasionally (6-33% or 3 hours)
|Squatting||Occasionally (6-33% or 3 hours)
|Kneeling/Half Kneel||Occasionally (6-33% or 3 hours)
|Climbing Stair||Occasionally (6-33% or 3 hours)
|Reaching - Shoulder Level|
|Reaching - Below Shoulder|
|Reaching - Above Shoulder|
|Repetitive Actions - Pinch Forces||Pounds of force:|
|Repetitive Actions - Grip Forces||Pounds of force:|
|Repetitive Actions - Fine Manipulation||Frequently (34-66% or 5.5 hours)|
|Balance - Right Leg|
|Balance - Left Leg|
|Lifting - Floor to Waist||Number of lbs:|
|Lifting - Waist to Overhead||Number of lbs:|
|Lifting - Other||Number of lbs:|
|Carrying - Long Carry (>50 feet)||Number of lbs:|
|Carrying - Short Carry||Number of lbs:|
|Carrying - Right Carry||Number of lbs:|
|Carrying - Left Carry||Number of lbs:|
|Carrying - Push/Pull (Static Force)||Number of lbs:|
||Number of lbs:|
|Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
|Digital User Experience Strategist|
Equal Opportunity Employer