Information Desk Receptionist
Department Patient Experience
Location La Crosse
Schedule/Shift Days, PM, Weekends
FTE 0.01 FTE
Benefit Eligible No
Temporary Position No
Job Details

 

Flexible scheduling including afternoons, evenings and weekends.


The Information Desk Receptionist uses exceptional customer service skills in greeting the public, answering incoming telephone calls, directing customers to desired locations, answering information inquiries, and providing other support to the department.

Job Responsibilities
  • Demonstrates excellent communication and customer service skills in greeting, directing and assisting internal and external customersas they approach the desk.

  • Acts as a resource for customers in need of services.
  • Answers incoming phone calls, relays messages, transfers calls and answers questions and pages as necessary adhering to the overhead paging guidelines.

  • Responsible for a variety of clerical duties and demonstrates competency in computer skills related to the functions of the department which may include the use and access to Clinical Workstation (CWS), Meeting Room Manager, and Razors' Edge.
  • Solicits and responds to customer feedback using appropriate resources.
  • Takes responsibility for keeping area safe, attractive, neat and welcoming and brings concerns or issues forward.
  • Facilitates check-in and check-out of people which may include: customers, visitors, overnight visitors, patients, company representatives or visiting clergy.
  • Responsible for mail management that may include patients, internal and external customers.
  • Assists with data entry tracking of numbers, logging results and reports.
  • Performs other departmental tasks/projects as assigned and time permits.
  • Scope of the Job
    Age Specific Population Served Nonage Specific (N/A)
    OSHA Category Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
    Position Qualifications
    Education and Experience:
    Required High School Diploma or equivalency 
    Desired  

    Work Experience:
    Required 1 year work experience.
    Desired 1 year Experience in a medical setting.
    Skills:
    Required Ability to...
    Computer Systems/Software/Applications basic computer skills
    Communication communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on phone
    Communication demonstrate effective interpersonal sensitivity
    Comprehension understand, remember, and communicate routine, factual information
    General - All Positions work as part of a team
    General - All Positions perform a variety of duties
    General - All Positions work independently with minimal supervision
    Organization organize and prioritize own work schedule on short-term basis (longer than one month)
    Reasoning/Decision Making apply common sense in performing job
    Desired Ability to...
    License and Certifications
    Required
    Desired
    Physical Requirements/Demands of the Position
    Sitting Continually (67-100% or 8 hours)
    Static Standing Frequently (34-66% or 5.5 hours)
    Walking/Standing
    Driving
    Stooping/Bending Occasionally (6-33% or 3 hours)
    Squatting
    Kneeling/Half Kneel
    Climbing Stair
    Climbing Ladder
    Reaching - Shoulder Level
    Reaching - Below Shoulder
    Reaching - Above Shoulder
    Repetitive Actions - Pinch Forces Pounds of force:
    Repetitive Actions - Grip Forces Pounds of force:
    Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)
    Balance - Right Leg
    Balance - Left Leg
    Lifting - Floor to Waist Number of lbs:
    Lifting - Waist to Overhead Number of lbs:
    Lifting - Other Occasionally (6-33% or 3 hours) Number of lbs:
    Carrying - Long Carry (>50 feet) Number of lbs:
    Carrying - Short Carry Number of lbs:
    Carrying - Right Carry Number of lbs:
    Carrying - Left Carry Number of lbs:
    Carrying - Push/Pull (Static Force) Number of lbs:
    Other:
    Number of lbs:
    Environmental Conditions
    Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

    Information Desk Receptionist

    Equal Opportunity Employer