This is an on call position. Must be willing to work flexible hours Monday - Friday between 7:00am - 5:30pm.
The Support Staff Technician (SST) facilitates the flow of specimens into the lab by using current venipuncture and specimen processing techniques. Duties of the SST may include collection, location of draw centrifuging, tracking, Point of Care testing, and various other tasks related to timely and accurate pre-analytical preparation of specimens. The SST may assist Education Coordinator with hands-on phlebotomy and work flow training. The SST interacts with clinic and hospital staff, as well as patients and family members of Gundersen Health System while ensuring excellent customer service and patient confidentiality.
Responsible for the collection handling and receipt of blood specimens for laboratory testing by venipuncture or skin puncture. Follows established procedures to accurately identify and label all specimens.
May process specimens at some locations to prepare for transport following established procedures, reducing the likelihood for introduction of pre-analytical variation or to assist in the timely testing of specimens.
Works with Gundersen Health System staff by answering phone calls about specimen collection requirements and other lab related questions to provide accurate information to facilitate quick access to lab information as needed.
Works with patients, families, and Gundersen Health System staff to ensure patient comfort and confidentiality in all aspects of the job to provide excellent customer satisfaction.
|Scope of the Job|
|Age Specific Population Served||Infant (less than 1 year)
Geriatric (65 years & older)
Adult (18 - 64 years)
Adolescent (13 - 17 years)
Pediatric (1 - 12 years)
|OSHA Category||Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.|
|Education and Experience:|
|Required||High School Diploma or equivalency
A copy of the applicant's/employee's diploma and/or transcript as confirmation of the education requirement must be provided at time of hire.
|Desired||High School Diploma or equivalency +
completion of a Certified Nursing Assistant program or a graduate of a Medical Assistant Program
|Required||No experience required.|
|Desired||No experience required. Phlebotomy, Clinical Lab or Health Care|
|Communication||communicate with ease on a professional level|
|Communication||demonstrate effective customer service to internal and external customers|
|General - All Positions||work as part of a team|
|General - All Positions||provide excellent customer service to people both inside and outside the organization|
|General - All Positions||work well with all types of people|
|General - All Positions||work cooperatively with a wide variety of people|
|General - All Positions||have professional attitude in regard to motivation, cooperation, flexibility, confidentiality, ethics and personal development|
|Reasoning/Decision Making||appreciate people whose values, goals, and cultures are different from your own|
|Reasoning/Decision Making||be professional, honest and have personal integrity|
|Reasoning/Decision Making||have positive attitude|
|License and Certifications|
|Desired||Certified Phlebotomy Tech (CPT)
|Physical Requirements/Demands of the Position|
|Static Standing||Continually (67-100% or 8 hours)|
|Stooping/Bending||Occasionally (6-33% or 3 hours)
|Reaching - Shoulder Level||Frequently (34-66% or 5.5 hours)
|Reaching - Below Shoulder||Frequently (34-66% or 5.5 hours)
|Reaching - Above Shoulder|
|Repetitive Actions - Pinch Forces||Pounds of force:|
|Repetitive Actions - Grip Forces||Pounds of force:|
|Repetitive Actions - Fine Manipulation|
|Balance - Right Leg|
|Balance - Left Leg|
|Lifting - Floor to Waist||Number of lbs:|
|Lifting - Waist to Overhead||Number of lbs:|
|Lifting - Other||Occasionally (6-33% or 3 hours)||Number of lbs: 25-50|
|Carrying - Long Carry (>50 feet)||Number of lbs:|
|Carrying - Short Carry||Number of lbs:|
|Carrying - Right Carry||Number of lbs:|
|Carrying - Left Carry||Number of lbs:|
|Carrying - Push/Pull (Static Force)||Number of lbs:|
||Number of lbs:|
|Exposed to infectious diseases.
|Support Staff Technician|
Equal Opportunity Employer