Support Staff Technician
Department Lab Admin & Support
Location La Crosse
Schedule/Shift Days
FTE 0.01 FTE
Benefit Eligible No
Temporary Position No
Job Details

This is an on call position.  Must be willing to work flexible hours Monday - Friday between 7:00am - 5:30pm. 

The Support Staff Technician (SST) facilitates the flow of specimens into the lab by using current venipuncture and specimen processing techniques. Duties of the SST may include collection, location of draw centrifuging, tracking, Point of Care testing, and various other tasks related to timely and accurate pre-analytical preparation of specimens.  The SST may assist Education Coordinator with hands-on phlebotomy and work flow training. The SST interacts with clinic and hospital staff, as well as patients and family members of Gundersen Health System while ensuring excellent customer service and patient confidentiality.

Job Responsibilities
  • Responsible for the collection handling and receipt of blood specimens for laboratory testing by venipuncture or skin puncture. Follows established procedures to accurately identify and label all specimens.

  • May process specimens at some locations to prepare for transport following established procedures, reducing the likelihood for introduction of pre-analytical variation or to assist in the timely testing of specimens.

  • May assist Education Coordinator with hands-on phlebotomy and work flow training.
  • Works with Gundersen Health System staff by answering phone calls about specimen collection requirements and other lab related questions to provide accurate information to facilitate quick access to lab information as needed.

  • Works with other health care professionals and patients to perform all SST functions to aid in accurate diagnosis and treatment of patients.
  • Works with Patient Business Services, Laboratory Information Systems, and ordering providers to accurately order and bill for laboratory tests, utilizing the laboratory information system and billing systems.
  • Works with patients, families, and Gundersen Health System staff to ensure patient comfort and confidentiality in all aspects of the job to provide excellent customer satisfaction.

  • Others duties as assigned by laboratory supervisor or manager.
  • Scope of the Job
    Age Specific Population Served Infant (less than 1 year)
    Geriatric (65 years & older)
    Adult (18 - 64 years)
    Adolescent (13 - 17 years)
    Pediatric (1 - 12 years)
    OSHA Category Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
    Position Qualifications
    Education and Experience:
    Required High School Diploma or equivalency 
    A copy of the applicant's/employee's diploma and/or transcript as confirmation of the education requirement must be provided at time of hire.
    Desired High School Diploma or equivalency +   completion of a Certified Nursing Assistant program or a graduate of a Medical Assistant Program 

    Work Experience:
    Required No experience required. 
    Desired No experience required. Phlebotomy, Clinical Lab or Health Care
    Required Ability to...
    Communication communicate with ease on a professional level
    Communication demonstrate effective customer service to internal and external customers
    General - All Positions work as part of a team
    General - All Positions provide excellent customer service to people both inside and outside the organization
    General - All Positions work well with all types of people
    General - All Positions work cooperatively with a wide variety of people
    General - All Positions have professional attitude in regard to motivation, cooperation, flexibility, confidentiality, ethics and personal development
    Reasoning/Decision Making appreciate people whose values, goals, and cultures are different from your own
    Reasoning/Decision Making be professional, honest and have personal integrity
    Reasoning/Decision Making have positive attitude
    Desired Ability to...
    License and Certifications
    Desired Certified Phlebotomy Tech (CPT) 
    Physical Requirements/Demands of the Position
    Static Standing Continually (67-100% or 8 hours)
    Stooping/Bending Occasionally (6-33% or 3 hours)
    Kneeling/Half Kneel
    Climbing Stair
    Climbing Ladder
    Reaching - Shoulder Level Frequently (34-66% or 5.5 hours)
    Reaching - Below Shoulder Frequently (34-66% or 5.5 hours)
    Reaching - Above Shoulder
    Repetitive Actions - Pinch Forces Pounds of force:
    Repetitive Actions - Grip Forces Pounds of force:
    Repetitive Actions - Fine Manipulation
    Balance - Right Leg
    Balance - Left Leg
    Lifting - Floor to Waist Number of lbs:
    Lifting - Waist to Overhead Number of lbs:
    Lifting - Other Occasionally (6-33% or 3 hours) Number of lbs: 25-50
    Carrying - Long Carry (>50 feet) Number of lbs:
    Carrying - Short Carry Number of lbs:
    Carrying - Right Carry Number of lbs:
    Carrying - Left Carry Number of lbs:
    Carrying - Push/Pull (Static Force) Number of lbs:
    Number of lbs:
    Environmental Conditions
    Exposed to infectious diseases.

    Support Staff Technician

    Equal Opportunity Employer