Department Optical Dispensary-La Crosse-H
Location La Crosse
Schedule/Shift Days
Benefit Eligible Yes
Temporary Position No
Job Details

Full-time, Days

The Optician works with doctors, assistants, technicians, managers, and other department personnel to provide professional eyeglasses dispensing services. Designs vision correction devices to meet the visual, cosmetic, and lifestyle needs of the patients. Often works independent of doctor's supervision or instruction.

Job Responsibilities
  • Determines the visual, cosmetic, and lifestyle needs of the patient and provides counseling as to the optimal lens and frame design to meet those needs.
  • Takes frame and lens measurements and enters into a computerized database. Emphasize benefits of new eyewear and explains cost to patient.
  • Uses counseling selling to explain benefits of eyewear products to patients and meets sales goals established by manager.

  • Utilizes Rx tracking system to process eyeglass and monitor orders with suppliers, and keeps patient apprised as to the status of the order.
  • Inspects all eyewear products upon receipt from the vendor to ensure quality standards and dispenses new eyewear to patients.
  • Adjusts, fits, repairs, and maintains patients eyeglasses as needed. Utilizes superior knowledge of optics and eyeglass fitting to resolve patient post-fit visual concerns.
  • Cleans and maintains frame inventory and lens samples and contributes to efforts to keep dispensary/vision center neat and clean.
  • Maintains expert product knowledge and patient service skills through attendance of department and clinic meetings, seminars, classes, and the use of resources such as journals, newsletters, and applicable texts.
  • Understand and utilize eyeglass-related insurance and coding for patient orders with vision specific insurance and process accordingly.

  • Performs other job related responsibilities as needed to ensure successful operation of dispensary/eye clinic.

  • Scope of the Job
    Age Specific Population Served Geriatric (65 years & older)
    Adult (18 - 64 years)
    Adolescent (13 - 17 years)
    Pediatric (1 - 12 years)
    OSHA Category Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
    Position Qualifications
    Education and Experience:
    Required High School Diploma or equivalency 
    Desired Post High School education in a specialized field:   Completion of optician program 

    Work Experience:
    Required 1 year of experience in a customer service related position.
    Desired 1 year experience as an optician, fitting patients after cataract surgery, eye disease and/or injury. Experience fitting specialty lenses such as slab-off prisms and double segment multifocals.
    Required Ability to...
    Communication communication and demonstration techniques
    Communication communicate with ease on a professional level
    Communication have effective expression in individual or group situations including gestures and nonverbal communication
    Communication effectively communicate in technical and lay language
    Communication answer telephone inquiries timely and effectively
    Communication excellent oral and written communication skills
    General - All Positions provide excellent customer service to people both inside and outside the organization
    General - All Positions use listening skills to identify important information in oral communication
    General - All Positions effectively get ideas accepted and to guide a group or individual to accomplish a task
    General - All Positions motivate people
    General - All Positions perceive and respond sensitively to the needs of others
    General - All Positions have professional attitude in regard to motivation, cooperation, flexibility, confidentiality, ethics and personal development
    General - All Positions work cooperatively with a wide variety of people
    Reasoning/Decision Making develop additional knowledge by attending workshops and seminars
    Reasoning/Decision Making have positive attitude
    Reasoning/Decision Making be patient
    Reasoning/Decision Making develop new skills and keep abreast of new knowledge
    Reasoning/Decision Making appreciate people whose values, goals, and cultures are different from your own
    Reasoning/Decision Making be flexible
    Reasoning/Decision Making be decisive
    Reasoning/Decision Making self-direct
    Reasoning/Decision Making be professional, honest and have personal integrity
    Reasoning/Decision Making be determined
    Reasoning/Decision Making cooperate
    Desired Ability to...
    License and Certifications
    Required Must obtain American Board of Opticianry (ABO) certification within 2 years of hire date  
    Desired American Board of Opticianry Master (ABOM) certification 
    Physical Requirements/Demands of the Position
    Sitting Occasionally (6-33% or 3 hours)
    Static Standing
    Walking/Standing Continually (67-100% or 8 hours)
    Driving Occasionally (6-33% or 3 hours)
    Stooping/Bending Rarely (1-5% or .5 hours)
    Squatting Rarely (1-5% or .5 hours)
    Kneeling/Half Kneel Rarely (1-5% or .5 hours)
    Climbing Stair
    Climbing Ladder
    Reaching - Shoulder Level Rarely (1-5% or .5 hours)
    Reaching - Below Shoulder Occasionally (6-33% or 3 hours)
    Reaching - Above Shoulder
    Repetitive Actions - Pinch Forces Occasionally (6-33% or 3 hours) Pounds of force: 0-25
    Repetitive Actions - Grip Forces Pounds of force:
    Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)
    Balance - Right Leg
    Balance - Left Leg
    Lifting - Floor to Waist Number of lbs:
    Lifting - Waist to Overhead Number of lbs:
    Lifting - Other Number of lbs:
    Carrying - Long Carry (>50 feet) Number of lbs:
    Carrying - Short Carry Number of lbs:
    Carrying - Right Carry Number of lbs:
    Carrying - Left Carry Number of lbs:
    Carrying - Push/Pull (Static Force) Number of lbs:
    Number of lbs:
    Environmental Conditions
    Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
    Exposed to infectious diseases.


    Equal Opportunity Employer