Scheduling Specialist (PT-Hospital)
Department PT-Hospital
Location La Crosse
Deadline 08/15/2019
Schedule/Shift Days
FTE 0.2 FTE
Benefit Eligible No
Temporary Position No
Salary $15.49
Job Details

This position will work every other weekend from 6:30am - 3:00pm. Candidates must be available to work four days during the week for the first couple months for training.


The Scheduling Specialist provides superior customer service to both internal and external customers when scheduling patient appointments. The Scheduling Specialist plays an important role in managing provider and department schedules, and facilitating access to the services patients need while ensuring efficient operation of the department.

Job Responsibilities
  • Represents Gundersen Health System's high standards for customer service through telephone interactions that reflect courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered.

  • The Scheduling Specialist has expert knowledge of provider and department schedules, effectively coordinating appointments/procedures for patients and providing information and instruction to prepare the patient for their visit. The scheduler maximizes department efficiency, while enhancing patient satisfaction.
  • Responsible for maintaining data integrity in the pre-registration of patients, verifying and updating demographics and assessing patient insurance coverage, to drive a timely billing process. As needed, the Scheduling Specialist takes the necessary steps to ensure that additional insurance verification is completed prior to the patient's visit.

  • Actively participates in analysis of work processes and provides feedback to department managers to improve the overall scheduling/access process.
  • Demonstrates and maintains competency in computer skills related to patient registration, insurance verification and appointment scheduling.
  • Keeps skills and education current through periodic in-service on service excellence, registration and scheduling policies, and insurance guidelines and other information related to position.
  • Adheres to Gundersen Health System's mission statement, employee compact, customer service standards and all policies and procedures including, but not limited to confidentiality.

  • Views, documents, or prints from the patient's electronic health record to assist with coordination of patient care.

  • Performs other job-related responsibilities as requested.

  • Scope of the Job
    Age Specific Population Served Nonage Specific (N/A)
    OSHA Category Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
    Position Qualifications
    Education and Experience:
    Required High School Diploma or equivalency 
    Desired  

    Work Experience:
    Required 1 year experience in an office setting requiring customer service responsibilities.
    Desired 6 months Health care experience.
    Skills:
    Required Ability to...
    Computer Systems/Software/Applications basic computer skills
    Computer Systems/Software/Applications maintain proficiency in Microsoft Office Products (i.e. Word, Excel, PowerPoint, Illustrator, etc.)
    Communication communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on phone
    General - All Positions work independently with minimal supervision
    General - All Positions be flexible and adaptable
    General - All Positions successfully complete defined core competency testing
    Reasoning/Decision Making problem solve
    Desired Ability to...
    License and Certifications
    Required
    Desired
    Physical Requirements/Demands of the Position
    Sitting Continually (67-100% or 8 hours)
    Static Standing
    Walking/Standing
    Driving
    Stooping/Bending
    Squatting
    Kneeling/Half Kneel
    Climbing Stair
    Climbing Ladder
    Reaching - Shoulder Level
    Reaching - Below Shoulder
    Reaching - Above Shoulder
    Repetitive Actions - Pinch Forces Pounds of force:
    Repetitive Actions - Grip Forces Pounds of force:
    Repetitive Actions - Fine Manipulation Continually (67-100% or 8 hours)
    Balance - Right Leg
    Balance - Left Leg
    Lifting - Floor to Waist Number of lbs:
    Lifting - Waist to Overhead Number of lbs:
    Lifting - Other Number of lbs:
    Carrying - Long Carry (>50 feet) Number of lbs:
    Carrying - Short Carry Number of lbs:
    Carrying - Right Carry Number of lbs:
    Carrying - Left Carry Number of lbs:
    Carrying - Push/Pull (Static Force) Number of lbs:
    Other:
    Number of lbs:
    Environmental Conditions
    Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

    Scheduling Specialist (PT-Hospital)

    Equal Opportunity Employer