This position will work every other weekend from 6:30am - 3:00pm. Candidates must be available to work four days during the week for the first couple months for training.
Represents Gundersen Health System's high standards for customer service through telephone interactions that reflect courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered.
Responsible for maintaining data integrity in the pre-registration of patients, verifying and updating demographics and assessing patient insurance coverage, to drive a timely billing process. As needed, the Scheduling Specialist takes the necessary steps to ensure that additional insurance verification is completed prior to the patient's visit.
Adheres to Gundersen Health System's mission statement, employee compact, customer service standards and all policies and procedures including, but not limited to confidentiality.
Views, documents, or prints from the patient's electronic health record to assist with coordination of patient care.
Performs other job-related responsibilities as requested.
|Scope of the Job|
|Age Specific Population Served||Nonage Specific (N/A)
|OSHA Category||Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.|
|Education and Experience:|
|Required||High School Diploma or equivalency
|Required||1 year experience in an office setting requiring customer service responsibilities.|
|Desired||6 months Health care experience.|
|Computer Systems/Software/Applications||basic computer skills|
|Computer Systems/Software/Applications||maintain proficiency in Microsoft Office Products (i.e. Word, Excel, PowerPoint, Illustrator, etc.)|
|Communication||communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on phone|
|General - All Positions||work independently with minimal supervision|
|General - All Positions||successfully complete defined core competency testing|
|General - All Positions||be flexible and adaptable|
|Reasoning/Decision Making||problem solve|
|License and Certifications|
|Physical Requirements/Demands of the Position|
|Sitting||Continually (67-100% or 8 hours)|
|Reaching - Shoulder Level|
|Reaching - Below Shoulder|
|Reaching - Above Shoulder|
|Repetitive Actions - Pinch Forces||Pounds of force:|
|Repetitive Actions - Grip Forces||Pounds of force:|
|Repetitive Actions - Fine Manipulation||Continually (67-100% or 8 hours)|
|Balance - Right Leg|
|Balance - Left Leg|
|Lifting - Floor to Waist||Number of lbs:|
|Lifting - Waist to Overhead||Number of lbs:|
|Lifting - Other||Number of lbs:|
|Carrying - Long Carry (>50 feet)||Number of lbs:|
|Carrying - Short Carry||Number of lbs:|
|Carrying - Right Carry||Number of lbs:|
|Carrying - Left Carry||Number of lbs:|
|Carrying - Push/Pull (Static Force)||Number of lbs:|
||Number of lbs:|
|Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
|Scheduling Specialist (PT-Hospital)|
Equal Opportunity Employer