Senior Office Assistant (Medical Research)
Department Medical Research
Location La Crosse
Schedule/Shift Days
Benefit Eligible Yes
Temporary Position No
Salary $16.50
Job Details

The Senior Office Assistant is responsible for performing advanced clerical and administrative support for the management and staff of several departments or a division. Provides advanced administrative services for a division using a variety of computer systems and applications. Provides resolution of complex assignments/inquiries, manages follow-up activities to meet deadlines and completes special reports.  Assists in divisional projects, events, or education sessions.  Serves as a resource/mentor to departmental office assistants within the division.

Job Responsibilities
  • Uses advanced functions of a variety of computer systems and applications to support the work of the management and staff of several departments or a division. Functions may include maintaining data or databases; running reports; designing/creating spreadsheets containing complex formulas and advanced formatting; writing or designing correspondence, documents, or communication; creating a mail merge; designing or maintaining a newsletter; inserting graphics, tables, or spreadsheets into newsletters and other word documents; or developing macros and templates.
  • Independently researches, designs, formats, and prepares advanced reports, letter, correspondence, or documents. Creates, formats, and maintains spreadsheets to support the division's operations. Reviews and updates documents to keep information current and in proper format and grammar.
  • Providing customer service to division and/or internal/external customers. Work typically involves advanced problem solving, independent thinking and judgment, coordinating complex services and addressing competing needs of several departments. May coordinate work of others within department or provide follow-up to staff within the organization to meet divisional goals.
  • Performs high volume calendar management for division, coordinating schedules and maintaining a number of calendars within the division. Schedules appointments, meetings, and travel arrangements for management and staff of the division.
  • Coordinates divisional projects, educational sessions and event planning as determined by management of the division.
  • Serves internal/external customers with complex requests by telephone, email, and in person.
  • Leads or manages workload, project follow-up, creates timelines, and adheres to deadline to complete divisional assignments or project work, which is often confidential, sensitive, or critical to achieving department or divisional outcomes.
  • Views, documents, or prints from the patients electronic health record to assist with coordination of patient care.

  • Performs other job-related duties as assigned.
  • Scope of the Job
    Age Specific Population Served Nonage Specific (N/A)
    OSHA Category Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
    Position Qualifications
    Education and Experience:
    Required High School Diploma or equivalency +   post High School training lasting a minimum of one year in a formal Business/Computer/Administrative/Secretarial/Office program, training or course work 
    Desired Associate degree in   a related field 

    Work Experience:
    Required 3-4 years relevant experience in office, secretarial, or administrative setting.
    Desired 6 months Prior experience as an Office Assistant in the healthcare field.
    Required Ability to...
    Computer Systems/Software/Applications use Microsoft Office Products, Adobe and other similar applications
    Computer Systems/Software/Applications operate computer
    Communication answer telephone inquiries timely and effectively
    General - All Positions provide excellent customer service to people both inside and outside the organization
    General - All Positions use listening skills to identify important information in oral communication
    Leadership effectively organize own activities and those of a group
    Leadership plan, organize, execute assignments to meet deadlines
    Leadership reach sound logical conclusions based on information at hand; good judgment
    Leadership use effective time management
    Leadership establish priorities in accordance with organizational strategic plans and management objectives while meeting deadlines
    Leadership planning skills
    Reasoning/Decision Making be professional, honest and have personal integrity
    Reasoning/Decision Making have positive attitude
    Desired Ability to...
    License and Certifications
    Desired Master Certification in Microsoft Office Suite 
    Physical Requirements/Demands of the Position
    Sitting Continually (67-100% or 8 hours)
    Static Standing
    Walking/Standing Occasionally (6-33% or 3 hours)
    Kneeling/Half Kneel
    Climbing Stair
    Climbing Ladder
    Reaching - Shoulder Level
    Reaching - Below Shoulder Frequently (34-66% or 5.5 hours)
    Reaching - Above Shoulder Rarely (1-5% or .5 hours)
    Repetitive Actions - Pinch Forces Frequently (34-66% or 5.5 hours) Pounds of force: 0-25
    Repetitive Actions - Grip Forces Pounds of force:
    Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)
    Balance - Right Leg
    Balance - Left Leg
    Lifting - Floor to Waist Number of lbs:
    Lifting - Waist to Overhead Number of lbs:
    Lifting - Other Number of lbs:
    Carrying - Long Carry (>50 feet) Number of lbs:
    Carrying - Short Carry Number of lbs:
    Carrying - Right Carry Number of lbs:
    Carrying - Left Carry Number of lbs:
    Carrying - Push/Pull (Static Force) Number of lbs:
    Number of lbs:
    Environmental Conditions
    Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

    Senior Office Assistant (Medical Research)

    Equal Opportunity Employer