Patient Liaison, Radiation Oncology (Tomah, WI)
Department Radiation Oncology-H
Location Tomah
Schedule/Shift 8 Hour Shift, Days
Benefit Eligible Yes
Temporary Position No
Salary $15.49
Job Details

The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction.

Job Responsibilities
  • Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient and respectful conduct and conversation.

  • Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA's to create, update and/or print patient's protected health information to assist with completion of documentation.

  • Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients.
  • Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules.
  • Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate resources.
  • Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.
  • Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.
  • Keeps current through periodic in-service on registration policies, procedures, insurance guidelines and other information related to position.
  • Solicits and responds to customer complaints/concerns either in writing or verbally, using appropriate resources.
  • Views, documents, or prints from the patients electronic health record to assist with coordination of patient care.

  • Performs other job-related duties as assigned.
  • Scope of the Job
    Age Specific Population Served Geriatric (65 years & older)
    Infant (less than 1 year)
    Adult (18 - 64 years)
    Adolescent (13 - 17 years)
    Pediatric (1 - 12 years)
    OSHA Category Category II - Some (but not all) employees in this job title may have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials, usually by location or specific departments.
    Position Qualifications
    Education and Experience:
    Required High School Diploma or equivalency 

    Work Experience:
    Required 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.
    Desired 1 year experience in a medical facility setting and/or extensive customer service experience.
    Required Ability to...
    Computer Systems/Software/Applications maintain proficiency in Microsoft Office Products (i.e. Word, Excel, PowerPoint, Illustrator, etc.)
    Communication written and oral communication skills
    General - All Positions work independently with minimal supervision
    General - All Positions adapt to a changing work environment
    Reasoning/Decision Making problem solve
    Desired Ability to...
    License and Certifications
    Required Optometry departments require patient liaisons to be a Certified Patient Service Specialist (CPSS) within 18 months of hire date. 
    Physical Requirements/Demands of the Position
    Sitting Continually (67-100% or 8 hours)
    Static Standing Occasionally (6-33% or 3 hours)
    Walking/Standing Occasionally (6-33% or 3 hours)
    Stooping/Bending Occasionally (6-33% or 3 hours)
    Kneeling/Half Kneel
    Climbing Stair
    Climbing Ladder
    Reaching - Shoulder Level Occasionally (6-33% or 3 hours)
    Reaching - Below Shoulder Occasionally (6-33% or 3 hours)
    Reaching - Above Shoulder Occasionally (6-33% or 3 hours)
    Repetitive Actions - Pinch Forces Pounds of force:
    Repetitive Actions - Grip Forces Pounds of force:
    Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)
    Balance - Right Leg
    Balance - Left Leg
    Lifting - Floor to Waist Number of lbs:
    Lifting - Waist to Overhead Number of lbs:
    Lifting - Other Number of lbs:
    Carrying - Long Carry (>50 feet) Number of lbs:
    Carrying - Short Carry Number of lbs:
    Carrying - Right Carry Number of lbs:
    Carrying - Left Carry Number of lbs:
    Carrying - Push/Pull (Static Force) Number of lbs:
    Number of lbs:
    Environmental Conditions
    Exposed to infectious diseases.

    Patient Liaison, Radiation Oncology (Tomah, WI)

    Equal Opportunity Employer