The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction.
Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient and respectful conduct and conversation.
Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA's to create, update and/or print patient's protected health information to assist with completion of documentation.
Views, documents, or prints from the patients electronic health record to assist with coordination of patient care.
|Scope of the Job|
|Age Specific Population Served||Geriatric (65 years & older)
Infant (less than 1 year)
Adult (18 - 64 years)
Adolescent (13 - 17 years)
Pediatric (1 - 12 years)
|OSHA Category||Category II - Some (but not all) employees in this job title may have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials, usually by location or specific departments.|
|Education and Experience:|
|Required||High School Diploma or equivalency
|Required||1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.|
|Desired||1 year experience in a medical facility setting and/or extensive customer service experience.|
|Computer Systems/Software/Applications||maintain proficiency in Microsoft Office Products (i.e. Word, Excel, PowerPoint, Illustrator, etc.)|
|Communication||written and oral communication skills|
|General - All Positions||work independently with minimal supervision|
|General - All Positions||adapt to a changing work environment|
|Reasoning/Decision Making||problem solve|
|License and Certifications|
|Required||Optometry departments require patient liaisons to be a Certified Patient Service Specialist (CPSS) within 18 months of hire date.
|Physical Requirements/Demands of the Position|
|Sitting||Continually (67-100% or 8 hours)|
|Static Standing||Occasionally (6-33% or 3 hours)|
|Walking/Standing||Occasionally (6-33% or 3 hours)
|Stooping/Bending||Occasionally (6-33% or 3 hours)
|Reaching - Shoulder Level||Occasionally (6-33% or 3 hours)
|Reaching - Below Shoulder||Occasionally (6-33% or 3 hours)
|Reaching - Above Shoulder||Occasionally (6-33% or 3 hours)
|Repetitive Actions - Pinch Forces||Pounds of force:|
|Repetitive Actions - Grip Forces||Pounds of force:|
|Repetitive Actions - Fine Manipulation||Frequently (34-66% or 5.5 hours)|
|Balance - Right Leg|
|Balance - Left Leg|
|Lifting - Floor to Waist||Number of lbs:|
|Lifting - Waist to Overhead||Number of lbs:|
|Lifting - Other||Number of lbs:|
|Carrying - Long Carry (>50 feet)||Number of lbs:|
|Carrying - Short Carry||Number of lbs:|
|Carrying - Right Carry||Number of lbs:|
|Carrying - Left Carry||Number of lbs:|
|Carrying - Push/Pull (Static Force)||Number of lbs:|
||Number of lbs:|
|Exposed to infectious diseases.
|Patient Liaison, Radiation Oncology (Tomah, WI)|
Equal Opportunity Employer