Patient Attendant
Department Patient Experience
Location Onalaska
Schedule/Shift Days
Benefit Eligible Yes
Temporary Position No
Job Details

This is a .6 FTE = 48 hours every two weeks. The hours would be Mon.- Fri. between 7:30am -5:00pm 3 days a week.  This is a benefit eligible position. 

This position provides a warm and responsive greeting to Gundersen Health System patients and visitors by assisting them in and out of vehicles, providing directions, transportation and escorting to departments and other personal assistance as needed.

Job Responsibilities
  • Demonstrates exceptional customer service and effective communication in greeting, directing, escorting and assisting patients, family members, and visitors.

  • Acts as a resource assist patients and visitors in need of urgent/emergent medical care/services or in need of personal assistance.

  • Physically assists patients in obtaining and using wheelchairs and escorts patients to appointed departments while using proper body mechanics.
  • Demonstrates competency in computer skills related to the functions of the department including the use of Epic, Meeting Room  Manager, VendorMate, Disklavier, Gladiator, and Microsoft Office Suite.

  • Helps enforce the policies that are in place set by Gundersen Health System at the main entrances.

  • Instrumental in maintaining a debris and clutter free entrance by alerting Environmental Services if entrances/restrooms need additional attention.

  • Maintains wheelchairs to ensure cleanliness, availability and safety for our patients' use, and notifies housekeeping of wheelchairs that need repair or service.

  • Solicits and responds to customer complaints/concerns/compliments either in writing or verbally, using appropriate resources.
  • Handles ongoing distribution of magazines and newspapers for patients/families in the clinic, Founders Building, East Building and hospital ensuring that magazines are up-to-date, appropriate, clean and in good repair.

  • Monitors parking and traffic at entrances and notifies security when needed.
  • Adheres to Gundersen Health System mission statement, policies and confidentiality standards. Role models customer service standards.

  • Performs other job duties as assigned.
  • Scope of the Job
    Age Specific Population Served Nonage Specific (N/A)
    OSHA Category Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
    Position Qualifications
    Education and Experience:
    Required High School Diploma or equivalency 

    Work Experience:
    Required 1 year  in a role that works with the public
    Desired 2 years in a role of customer service, working with the public delivering personal services 1-3 years' experience in direct patient care
    Required Ability to...
    Computer Systems/Software/Applications learn new software applications quickly and efficiently
    Computer Systems/Software/Applications basic computer skills
    Communication communicate with ease on a professional level
    Communication express or exchange ideas by means of the spoken word, communicating orally with others
    Comprehension understand, remember, and communicate routine, factual information
    General - All Positions work as part of a team
    General - All Positions use listening skills to identify important information in oral communication
    General - All Positions provide excellent customer service to people both inside and outside the organization
    General - All Positions perceive and respond sensitively to the needs of others
    General - All Positions have professional attitude in regard to motivation, cooperation, flexibility, confidentiality, ethics and personal development
    General - All Positions work cooperatively with a wide variety of people
    General - All Positions perform a variety of duties
    Leadership be sensitive to other employees' needs
    Organization organize and prioritize own work schedule on short-term basis (longer than one month)
    Reasoning/Decision Making be patient
    Reasoning/Decision Making have positive attitude
    Reasoning/Decision Making appreciate people whose values, goals, and cultures are different from your own
    Reasoning/Decision Making apply common sense in performing job
    Reasoning/Decision Making be professional, honest and have personal integrity
    Reasoning/Decision Making be flexible
    Desired Ability to...
    License and Certifications
    Desired Federal and Wisconsin Registered Certified Nursing Assistant (CNA) required for technicians working with inpatients. 
    Wisconsin Registered Certified Nursing Assistant (CNA) 
    Current American Heart Association (AHA) Healthcare Provider CPR certification; Heart Saver, Rescue and Military training network CPR; or the American Red Cross CPR certification (CPR) except Citizen and Animal classes 
    Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) some positions may require additional certifications 
    Physical Requirements/Demands of the Position
    Sitting Rarely (1-5% or .5 hours)
    Static Standing Rarely (1-5% or .5 hours)
    Walking/Standing Frequently (34-66% or 5.5 hours)
    Stooping/Bending Rarely (1-5% or .5 hours)
    Kneeling/Half Kneel
    Climbing Stair Rarely (1-5% or .5 hours)
    Climbing Ladder
    Reaching - Shoulder Level Rarely (1-5% or .5 hours)
    Reaching - Below Shoulder Rarely (1-5% or .5 hours)
    Reaching - Above Shoulder Rarely (1-5% or .5 hours)
    Repetitive Actions - Pinch Forces Pounds of force:
    Repetitive Actions - Grip Forces Pounds of force:
    Repetitive Actions - Fine Manipulation
    Balance - Right Leg
    Balance - Left Leg
    Lifting - Floor to Waist Rarely (1-5% or .5 hours) Number of lbs: 0-25
    Lifting - Waist to Overhead Rarely (1-5% or .5 hours) Number of lbs: 0-25
    Lifting - Other Rarely (1-5% or .5 hours) Number of lbs: 0-25
    Carrying - Long Carry (>50 feet) Rarely (1-5% or .5 hours) Number of lbs: 0-25
    Carrying - Short Carry Rarely (1-5% or .5 hours) Number of lbs: 0-25
    Carrying - Right Carry Rarely (1-5% or .5 hours) Number of lbs: 0-25
    Carrying - Left Carry Rarely (1-5% or .5 hours) Number of lbs: 0-25
    Carrying - Push/Pull (Static Force) Frequently (34-66% or 5.5 hours) Number of lbs: 25-50
    Number of lbs:
    Environmental Conditions
    Subject to both inside and outside environmental conditions.
    Exposed to infectious diseases.
    Subject to inside environmental conditions.

    Patient Attendant

    Equal Opportunity Employer