Admitting Counselor/Reg Clerk (Onalaska, WI)
Department Admit and Registration
Location Onalaska
Schedule/Shift 12 Hour Shift, 8 Hour Shift, Days, Nights, PM, Rotate, Weekends
FTE 0.75 FTE
Benefit Eligible Yes
Temporary Position No
Salary $15.49
Job Details

Gundersen Health System is seeking an Admitting Counselor/Registration Clerk to work 60 hours every two weeks on our Onalaska, WI campus. This position assists patients through the check in/out process while ensuring accuracy in a highly processional and caring manner. Typical hours would be 6:45am - 10:15pm including every third weekend.

The Admission Counselor is responsible for providing customer service to both internal and external customers regarding demographic information, insurance coverage, pre-certification and patient responsibility prior to admission and/or discharge. This information is used to assure prompt reimbursement for services rendered and to assist the patient obtaining funding for services.  Utilizes patient scheduling system as needed.

Job Responsibilities
  • Verify insurance coverage and obtain benefit information prior to admission and complete pre-certifications.

  • Adheres to strict customer confidentiality standards, recognizing that even acknowledgment of privileged information is prohibited.

  • Initiates estimate requests for patients and notifies guarantor and/or provider of appropriate funding sources, including county and possible charity, prior to admission.

  • Checks patients in to scheduling system that are arriving for CT Scan appointments.

  • Schedule any necessary appointments for patients upon discharge from Urgent Care.

  • Collect accurate demographic, guarantor, insurance and incident specific information in order to promptly register patients on computer billing systems.  This includes registration and/or insurance record setups and updates.

  • Obtain appropriate signatures on forms relating to registration and billing.

  • Scan all necessary forms into Document Imaging.

  • Responsible for knowledge of policies and procedures relating to registration.

  • Review inpatient/outpatient admission billing folder for complete information.

  • Meet with patient and/or family, possibly at the patient's bedside, prior to discharge, to obtain incomplete information/signatures.

  • Effectively communicate and educate patients on their financial responsibilities to the organization. This would include the guidelines for payment and self-pay balances, along with the insurance process statements they will receive.

  • Give estimates on services, take payments and set up payment arrangements for both clinic and hospital services.

  • Works within the organizational financial guidelines for collecting payment and directs customers to appropriate resources when necessary.

  • Responsible for completing lab reports and work que's on a daily basis.

  • Verifying Pre-Admission Teaching and Testing schedules Monday-Friday.

  • Keeps current on all federal, state, and third party payor insurance regulations.

  • Responds to customer complaints/concerns either in writing or verbally, utilizing appropriate resources. Uses CWS (Clinical Work Station) and/or appropriate systems to view patient preferences to communicate with patients including those cared for by Behavioral Health.

  • Personal and telephone contact with customers:  i.e., patients, family members, physicians and professional staff, external contacts regarding Medical, Mental Health or AODA services, and third party payor coverage.

  • Attends all department meetings/training as necessary and other duties as assigned by department.

  • Scope of the Job
    Age Specific Population Served Nonage Specific (N/A)
    OSHA Category Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
    Position Qualifications
    Education and Experience:
    Required High School Diploma or equivalency +  
    Successful completion of defined core competency testing for Admitting Counselor/Registration Clerk.

    Work Experience:
    Required 1 year experience in a general support or service area, requiring basic occupational knowledge and skills.
    Desired 3-4 years experience in a healthcare setting
    Required Ability to...
    Computer Systems/Software/Applications maintain proficiency in Microsoft Office Products (i.e. Word, Excel, PowerPoint, Illustrator, etc.)
    Computer Systems/Software/Applications basic computer skills
    Communication demonstrate effective customer service to internal and external customers
    Communication complete routine forms, use existing form letters and/or conduct routine oral communication
    Comprehension understand, remember, and apply oral and/or written instructions or other information
    Mathematics add, subtract, multiply, divide, record, balance, and check results for accuracy
    Organization organize thoughts and ideas into understandable terminology
    Reasoning/Decision Making make decisions which have moderate impact on immediate work unit
    Desired Ability to...
    License and Certifications
    Physical Requirements/Demands of the Position
    Sitting Continually (67-100% or 8 hours)
    Static Standing
    Kneeling/Half Kneel
    Climbing Stair
    Climbing Ladder
    Reaching - Shoulder Level
    Reaching - Below Shoulder
    Reaching - Above Shoulder
    Repetitive Actions - Pinch Forces Pounds of force:
    Repetitive Actions - Grip Forces Pounds of force:
    Repetitive Actions - Fine Manipulation Continually (67-100% or 8 hours)
    Balance - Right Leg
    Balance - Left Leg
    Lifting - Floor to Waist Number of lbs:
    Lifting - Waist to Overhead Number of lbs:
    Lifting - Other Number of lbs:
    Carrying - Long Carry (>50 feet) Number of lbs:
    Carrying - Short Carry Number of lbs:
    Carrying - Right Carry Number of lbs:
    Carrying - Left Carry Number of lbs:
    Carrying - Push/Pull (Static Force) Number of lbs:
    Number of lbs:
    Environmental Conditions
    Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

    Admitting Counselor/Reg Clerk (Onalaska, WI)

    Equal Opportunity Employer